Customer Assurance

Refund & Cancellation Policy

Effective Date: October 8, 2026

At Dauji Store, customer satisfaction and top-notch freshness are our top priorities. This policy clearly defines how refunds and cancellations are processed.

1. Order Cancellation Policy

Before Dispatch: You may cancel an order free of charge within 2 minutes of placement by contacting our support team or WhatsApp helpline. If paid online, a 100% full refund will be processed immediately.
After Dispatch: Once an order is assigned to a rider and out for delivery, cancellations are not permitted for perishable food, dairy, and sweet items.

2. Return & Replacement Eligibility

We gladly offer an instant replacement or refund if:

You received a damaged, tampered, or spoiled product.
An item was missing from your delivery bag.
An incorrect product was delivered contrary to your order.

Notice Period: Please report any issues with perishable goods (milk, peda, sweets, fresh vegetables) within 2 hours of doorstep delivery with a photo of the item.

3. Refund Processing Timeline

Online UPI / Cards / NetBanking (via Razorpay): Approved refunds are credited directly back to the original source account (UPI VPA, bank account, or card) within 5 to 7 business days as per banking and Razorpay settlement standards.
Cash on Delivery (COD): For cash orders, refunds are issued via instant UPI transfer to your provided UPI ID or as in-store wallet credits.

4. How to Request a Refund

Simply message or call our support desk with your Order ID:

Dauji Store Customer Grievance & Refunds
Kailash Road, Baldev, Mathura (Uttar Pradesh) - 281301
Phone: +91 9760123456 | WhatsApp: +91 9760123456
Email: support@daujistore.com